Conditions we are unable
to treat
These are conditions which our providers do not currently treat. We would instead suggest you see your primary care doctor, go to an urgent care center or go to an emergency room depending on the severity of your issue.
Behavioral Health
- Emergency situations (suicidal, homicidal, self-harm)
- ADHD prescription of stimulant (therapy and non-stimulant med management are in scope)
- Active hallucinations or delusions
- Substance use in active medical detox
- Moderate to severe autism spectrum disorders
- Internationally located patients
- Conditions that require laboratory or diagnostic imaging to determine final treatment recommendation without lab work present for review
- Under the age of 10
- Any other conditions, or combination of conditions, that prohibit the patient from being able to adequately function in day to day living activities
Behavioral Health
- DEA Controlled substances (ADHD stimulant medications, sleep medications, anti-anxiety benzodiazepines)
- Stimulants (e.g. Adderall, Ritalin, etc.)
- Medications intended for intra-muscular injections
- Detox medications (e.g. Suboxone, Methadone)
- Other drugs with potential for abuse, such as muscle relaxants, pseudoephedrine
- Medications that require regular lab work and monitoring (e.g. Lithium, Depakote, Tegretol) when lab work is not present for review
- Other medications as deemed inappropriate by MDLIVE and on the MDLIVE restricted medications list
Anyone can become overwhelmed. If you or a loved one is having thoughts of suicide, call the confidential toll-free National Suicide Prevention Lifeline in USA at 1-800-273-TALK (8255), available 24 hours a day, 7 days a week. Lifeline chat is a service available to everyone.
Get Immediate Help in a Crisis
For USA Residents :
Call 911 if you or someone you know is in immediate danger or go to the nearest emergency room.
National Suicide Prevention Lifeline
Call 1-800-273-TALK (8255); En Español 1-888-628-9454 The Lifeline is a free, confidential crisis hotline that is available to everyone 24 hours a day, seven days a week. The Lifeline connects callers to the nearest crisis center in the Lifeline national network. These centers provide crisis counseling and mental health referrals. People who are deaf, hard of hearing, or have hearing loss can contact the Lifeline via TTY at 1-800-799-4889.
Crisis Text Line
Text “HELLO” to 741741 The Crisis Text hotline is available 24 hours a day, seven days a week throughout the U.S. The Crisis Text Line serves anyone, in any type of crisis, connecting them with a crisis counselor who can provide support and information.
Veterans Crisis Line
Call 1-800-273-TALK (8255) and press 1 or text to 838255 The Veterans Crisis Line is a free, confidential resource that connects veterans 24 hours a day, seven days a week with a trained responder. The service is available to all veterans, even if they are not registered with the VA or enrolled in VA healthcare. People who are deaf, hard of hearing, or have hearing loss can call 1-800-799-4889.
Disaster Distress Helpline
Call 1-800-985-5990 or text “TalkWithUs” to 66746 The disaster distress helpline provides immediate crisis counseling for people who are experiencing emotional distress related to any natural or human-caused disaster. The helpline is free, multilingual, confidential, and available 24 hours a day, seven days a week.
Contact social media outlets directly if you are concerned about a friend’s social media updates or dial 911 in an emergency.
